FULL COMPANY PRIVACY POLICY
This Privacy Policy explains how Sriram Laptop & Mobile Service Center (“we”, “our”, or “us”) collects, uses, discloses, and protects information related to our services, website, customers, applicants, and visitors.
By using our website, visiting our service centers, purchasing our products, or applying for job opportunities, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect information through:
a) Customer Information
- Name
- Phone number
- Email address
- Billing information
Device details (brand, model, serial number, IMEI, issues)
Service history
Warranty & claim data
Payment details (UPI, card, cash, invoice details)
b) Website Visitors
- IP address
- Browser & device details
- Cookies
- Analytics/usage data
- Location (approximate)
Form submissions (contact, inquiry, hiring, etc.)
c) Hiring & Job Applications
- Name
- Phone number
- Address or location
- Education & qualification
- Resume/CV
- Work experience
- Salary expectations
- Interview & onboarding notes
d) Offline Store Information
For walk-in customers:
Device check-in details
Job card information
Contact information
Customer service feedback
2. How We Use Information
We use collected information for the following purposes:
a) For Customers
To diagnose, repair, service, and return devices
To communicate regarding service status
For billing & invoice purposes
Warranty and customer support
Future servicing or inquiry references
b) For Website & Online Visitors
To improve website performance
To personalize user experience
Analytics, traffic measurement, security
Responding to inquiries and support requests
c) For Hiring & Recruitment
Evaluating job applications
Contacting applicants for interviews
Verification of experience or qualifications
Onboarding (if selected)
Internal hiring records
3. Sharing & Disclosure of Information
We do not sell personal information to third-party marketers.
Information may be shared only with:
Payment service providers
Logistics/courier partners (device pickup/drop if applicable)
Job verification services (only with applicant consent)
Government authorities (if legally required)
Limited data may also be shared for:
Accounting and audit purposes
WhatsApp, SMS or email communication
Technical support & website hosting providers
4. Data Retention
We retain information for:
Customer service history & warranty records
Compliance, taxation & accounting
Hiring and recruitment reference (limited duration)
Legal requirements where applicable
Users may request deletion unless data is required for compliance.
5. Cookies & Tracking Technologies
Our website may use:
Cookies
Google Analytics or similar tools
Pixel tracking (Facebook, Google Ads, etc.)
Session tracking
Users may disable cookies in browser settings but some features may not function correctly.
6. Payment Information
We collect payment and billing details for services and purchases through:
UPI
Credit/Debit Card
Net Banking
Wallet
Cash billing at store
We do not store card numbers or sensitive financial information directly.
Third-party payment processors follow their own security standards.
7. Data Security
We take reasonable measures to:
Prevent unauthorized access
Protect from loss or misuse
Secure digital & physical data
No system can guarantee absolute security but we follow safe practices.
8. Your Rights
Users may contact us to:
Request access to information
Correct inaccurate information
Request deletion (when legally possible)
Withdraw consent for marketing communication
Hiring applicants may request removal of submitted application data.
9. Children’s Privacy
Our services are not intended for individuals under 18 for hiring purposes.
Customers under 18 must be accompanied by a guardian for device servicing.
10. Third-Party Links
Our website or social pages may contain links to third-party platforms such as:
Facebook/Instagram
YouTube
Payment gateways
We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy over time.
The updated date will be posted at the top of the page.
12. Contact Information
For privacy-related queries, contact:
Sriram Laptop & Mobile Service Center
Email: sriramrepair@gmail.com
Phone: 9121167272
Address: # H.No.7-1-616/2, Shop No.3 & 4, Metro Pillar No: A1063, Near Metro Station Ameerpet, Hyderabad, Telangana – 500016.
Website: www.sriramrepair.com
